Customer Service

Shipping & Delivery

Shipping Policy

Povada.com strives to ship your order as quickly as possible. As a show of gratitude, we include free FedEx express shipping within the United States for all orders over $200. All in-stock items are shipped out within 1-2 business days of your purchase. If, for any reason, your item is out of stock, you will be notified within 1 full business day. Expedited shipping options are also available upon checkout. Please allow for an extra 2-3 business days for your order to be shippied if you choose to request any resizing or modification.
 

Taxes, Duties & Customs

Many countries will impose import taxes on your purchase. Although Povada.com cannot estimate these charges in advance, you may contact your local customs office for specific information; import taxes are usually calculated as a percentage of the purchase price.

PLEASE NOTE: The payment of all taxes (including National V.A.T., import, provincial and local taxes) and/or all customs duties is the responsibility of the buyer. Additionally, any charges to clear customs are paid by the customer directly to the customs agency. Your customs agency will contact you regarding clearance and duties to be paid.

Privacy & Security

At Povada, Your Privacy and Security is our number one priority. We do not sell or distribute your personal information to any 3rd party or advertising agency. We ensure that all of our customer information is stored on our secure server. Our system uses state of the art 256-bit SSL(secure socket layer) technology provided by the worlds leading security verification service(Verisign) to ensure that your checkout process is secure and safe. SSL is the industry standard method for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation. Our checkout process guarantees that our clients have a seamless and risk free shopping experience with us. If you would like help with placing an order, our professional staff of sales and customer service representatives are readily available to provide you with assistance in the checkout process.

ABOUT SSL CERTIFICATES

Some versions of Internet browsers and firewalls don't permit communication through secure servers such as our own. In that case, you will not be able to securely connect to our server. If you can't access our secure server for whatever reason, please place your order by phone.

Returns & Replacements

We at Povada.com are proud to uphold the highest standards of customer satisfaction. If, for any reason, you are unsatisfied with your purchase, you may may return the product for a complete refund (less shipping and handling costs*) within 7 days of receipt. If you wish to exchange or return your purchase after 7 days of receipt, there is a 5% restocking fee associated with the return.** Returns/exchanges will not be accepted after 30 days of receipt.

All exchanges and returns must be authorized. Please contact our Return Department via email or phone to receive your Return Authorization Number prior to shipping your item. Returns without an authorization number printed on the shipping box will be subject to a 5% restocking fee.

* Povada.com is not responsible for shipping and handling costs associated with any returned purchase. We will deduct the shipping costs from your refund amount. Please note that all returns must come in original packaging, with the original tag. If a return is made within 7 days without the original tag attached to the item, the return is subject to a 5% restocking fee.

**All exchanges are subject to a 5% restocking fee if returned.

Jewelry Alterations (Resizing, Engraving, etc.)

Unfortunately, Povada.com cannot offer the 30-day return policy for any item that has been altered. Any piece of jewelry that is altered is nonrefundable and cannot be exchanged. This includes, but is not limited to, resizing and engraving.

Appraisals

All appraisals are provided by request for any jewelry piece over $500. There is a $30 restocking fee associated with returns that include appraisals.

Shipping and Handling

Povada.com pays for the cost of shipping for all orders over $200. Consequently, we cannot refund our shipping costs in case of an exchange or return.






 

  


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Our Diamond and Jewelry consultants have the knowledge to help you make the right decision.
US:(888) 876-8232     
All other countries:  +1-212-302-0218
  +1-212-278-8028

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